Tpower1 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information as a user of our platform.
Six core principles that underpin how tpower1 manages and protects the personal data of members in Malaysia.
All data transmitted between your device and tpower1 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access sensitive member information, and only for operational purposes.
Tpower1 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time through your account profile section or by contacting our support team.
The tpower1 Privacy Policy is structured in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your data is managed in full compliance with local legal requirements.
Our Privacy Policy is reviewed and updated regularly to keep pace with technological developments, legal changes, and improvements to the tpower1 platform.
Tpower1 (operated through tpower1.pro) takes your privacy seriously. We understand that your trust in us depends not only on the quality of our games and services, but also on how we handle the personal information you entrust to us.
This Privacy Policy clearly and transparently explains how tpower1 collects, processes, stores, and protects your personal data when you use our platform — whether through our website, mobile app, or any of our official communication channels.
By registering an account or continuing to use tpower1's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Tpower1 collects only the information necessary to provide a safe, fair, and responsible service to our members. The types of data we collect are as follows:
| Data Category | Example Information | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal process |
| Usage Data | Game history, activity logs, session duration | The platform system automatically |
| Technical Data | IP address, device type, web browser, OS | The platform system automatically |
| Verification Documents | MyKad copy, bank statement, utility bill | KYC Requests |
We only collect data that is strictly necessary for the stated purposes. tpower1 does not collect sensitive data such as biometric information, medical records, or members' political affiliations.
All information you provide to tpower1 is used responsibly for the purposes specified. Below is a full list of how your data is used:
Tpower1 does not sell or disclose your personal data to third parties for marketing purposes. However, in certain situations, we may share your data with the parties listed below, solely for legitimate operational purposes:
Protecting your data is tpower1's top priority. We implement multiple layers of technical and organisational security to ensure your personal information is always safeguarded:
While we take comprehensive measures, no digital system can be guaranteed 100% secure. Should any security incident involving your data occur, tpower1 will notify you within a reasonable timeframe in accordance with applicable legal requirements.
Tpower1 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Platform operational requirements |
| Financial transaction records | 7 years after transaction | Financial regulatory compliance |
| KYC Documents | 5 years after account closure | AML & regulatory requirements |
| Support communication logs | 2 years | References & quality control |
| Technical log data | 90 days | Security & troubleshooting |
Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by tpower1:
Request a copy of the personal data we hold about you at any time.
Update or correct any inaccurate or incomplete personal data.
Request deletion of your data, subject to legally mandated requirements.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format for portability.
Request that we restrict how we process your data under certain circumstances.
To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will process your request within 14 business days.
Tpower1 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Tpower1 does not use third-party cookies for external advertising or cross-site tracking purposes.
The tpower1 platform is strictly intended for individuals who are of age 18 years and above only. We do not intentionally collect, process, or store any personal data from minors.
Should we discover that personal data of a minor has been collected without our knowledge — for example, through registration using a false identity — we will immediately delete such data and close the account in question.
Tpower1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
Members will be notified of any significant changes through:
Your continued use of the tpower1 platform after any amendments take effect constitutes your acceptance of the updated policy. If you do not agree with the amendments, you should stop using the platform and close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how tpower1 handles your personal data, please contact us through the following channels:
Our team is committed to responding to all privacy-related enquiries within 3 working days. For official data subject rights requests, please include "Data Rights Request" in your message subject line so it can be processed more promptly.
Join over 500,000 members who trust tpower1 — Malaysia's online gaming platform committed to data security and responsible gaming.