Player Safety & Well-Being

Play With Responsibly With tpower1

Tpower1 believes that enjoyable online gaming must go hand in hand with awareness and self-control. We provide the tools, guidance, and support needed to keep every gaming session positive and in check.

24/7 Support Available
18+ Adults Only
100% Control That's Yours

Gaming Is Entertainment, Not a Solution

At tpower1, we take the well-being of our members seriously. Our platform is designed not only to deliver an exciting gaming experience, but also to ensure every player stays in full control.

Online gaming, when done right, is an enjoyable source of entertainment — just like watching a movie or going out for dinner with friends. Issues only arise when gaming begins to interfere with daily life, personal relationships, or financial stability. That is why tpower1 puts self-control tools in your hands from the moment you register.

Every tpower1 member has the right to set deposit limits, loss limits, session time limits, or request a full break from the platform — no questions asked, no pressure. We also train our customer support team to identify signs of harm and respond with empathy. If something feels off, talk to us. We are available 24 hours a day, 7 days a week.

tpower1's Commitment: Our platform will not send any promotional materials to members who are currently in a mandatory self-exclusion period. Your decision is fully respected.

Why Does Responsible Gaming Matter?

Research shows that a small number of players may develop gambling-related problems that impact their lives. tpower1 wants to make sure our players don't fall into that group.

  • More 95% of members tpower1 plays within healthy limits every month
  • Tpower1's self-control tools are accessed by thousands of members every day
  • Our support team is specially trained in responsible gaming management
  • All new accounts have basic protections automatically activated
  • Tpower1 complies with international responsible gaming guidelines
National Crisis Helpline
Befrienders KL: 03-7627 2929

What tpower1 Provides for You

All these protection tools are available directly in your account — free of charge, at no extra cost, and can be activated at any time.

Daily / Weekly Deposit Limit

Set the maximum amount you can deposit per day, week, or month. Once the limit is reached, the tpower1 system will automatically block further deposits until the period resets.

Maximum Loss Limit

Decide how much you are comfortable losing within a given period. Once the loss limit is reached, your account will stop allowing new bets until the limit period expires — protecting you from impulsive decisions.

Session Time Limit Reminder

The tpower1 platform will send you a notification when you have played beyond the time limit you set for yourself. You can choose to take a break or continue mindfully — the choice remains yours.

Temporary Break (Cool-Off)

Need a quick break? Activate a rest period for 24 hours, 72 hours, or 7 days. During this time, you will not be able to log in or make any transactions. This feature can be activated instantly from your account settings.

Self-Exclusion

If you feel that gaming has started to affect your life, self-exclusion options of 30 days, 90 days, 180 days, or permanently are available. Your account will be closed immediately and no promotions will be sent.

Personal Activity Report

Review a complete summary of your gaming history, total deposits, and wagering patterns at any time through your tpower1 account dashboard. This information helps you make decisions based on real data, not assumptions.


Recognise the Signs of Problem Gaming

Problem gambling often develops slowly and goes unnoticed. Recognising the early signs is the most important first step. Check whether you or someone you know is showing any of the following signs:

Playing with money needed for daily essentials such as rent or food
Increasing the amount wagered to achieve the same level of excitement
Feeling restless, irritable, or anxious when unable to play
Lying to family or friends about your activity and the amount of money spent
Attempting to "chase losses" by continuing to play after a big loss
Neglecting work, family, or social responsibilities because of gaming
Borrowing money or selling possessions to fund gaming
Unable to stop despite having resolved to do so on multiple occasions
If you identify with two or more of the signs above, we encourage you to reach out to the tpower1 support team or seek professional help right away.

Quick Self-Assessment

Answer the questions below honestly. There are no right or wrong answers — this is simply a guide to help you evaluate your relationship with gaming:

1

Have you ever played longer or spent more than you originally planned?

2

Do you play to escape stress, anxiety, or problems in your daily life?

3

Have you ever felt the need to hide your gaming activity from people close to you?

4

Has your financial situation been negatively affected by gaming in the past 3 months?

5

Have you ever tried to stop or cut back on gaming but failed to do so?

6

Do thoughts about gaming interfere with your focus at work or other daily activities?

If you answered "Yes" to two or more questions, we recommend using tpower1's self-control tools or speaking with a specialist. You don't have to face this alone — we're here to help.


How to Set Limits on Your tpower1 Account

The process is simple, fast, and can be completed directly from your account settings in under 2 minutes.

01
Login to Account

Log in to your tpower1 account using your registered username and password. Make sure you are using a secure personal device.

02
Open Account Settings

Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

03
Choose a Limit Type

Choose the limit you want to set — deposit, loss, session time, temporary break, or self-exclusion. Enter the appropriate value and duration.

04
Confirm & Save

Review the limits you have set and click "Save". The limits will take effect immediately. You will receive a confirmation via email.

Important Note: Reduced limits (e.g., lowering your deposit limit) take effect immediately. However, increased limits require a 7-day waiting period as an added layer of protection to ensure your decision is made with a clear head.

Frequently Asked Questions on Responsible Gaming

No. An activated self-exclusion cannot be cancelled before the set period ends. This is an intentional protection feature — to ensure your decision is fully honoured without interference. Once the period ends, you will need to actively contact customer support to reactivate your account, with an additional 7-day waiting period.

No. Your privacy is our priority. tpower1 will not disclose any account information or self-exclusion decisions to any third party, including family members, without your written consent — unless required by applicable Malaysian law.

The funds in your account will be securely frozen during the self-exclusion period. You may contact our customer support team to request a withdrawal of that balance — this will be handled specifically in accordance with tpower1's security procedures.

A newly set or reduced deposit limit takes effect immediately upon saving. If you wish to increase your deposit limit, the change will require a 7-day waiting period before taking effect — this is a safeguard to prevent impulsive decisions during a gaming session.

Malaysia has several support resources you can reach out to for free and in confidence: Befrienders Kuala Lumpur (03-7627 2929), Talian Kasih 15999 (Department of Social Welfare), and Hospital Bahagia Ulu Kinta for mental health services. The tpower1 support team can also provide more specific referrals based on your needs.

tpower1 requires age verification (18 and above) at registration, including a KYC process that requires valid identification documents. We also encourage parents to use parental control software on shared devices. If you suspect underage misuse, please contact our support team immediately.

Tpower1 Is With You Every Step of the Way

Create your tpower1 account today and enjoy over 1,200 games of your choice with complete peace of mind — because we've already provided all the tools you need to play responsibly.

Free Self-Control Tools 24/7 Support 18+ Only Self-Exclusion Available
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